Support
How can we help?
hej@emni.se
We reply on weekdays, usually the same day. English and Swedish both work.
Guide for Claude
Guide for ChatGPT
Please describe what you were trying to do, which AI service you use and any error message. Never send passwords.
Frequently asked questions
What can EmniAi Connector do in Fortnox?
Read and create most of what the Fortnox API offers: bookkeeping, invoices, supplier invoices, customers, articles, projects, documents and more. See features.
Can the AI change something without me knowing?
No. Writing tools are marked so that Claude and ChatGPT ask for your approval – unless you have chosen to allow them automatically. With read-only mode, the AI cannot change anything at all. Deletion is only possible for files, customers, suppliers and articles, and vouchers and invoices can never be deleted.
Do you store my bookkeeping?
No. Only the encrypted login and a log of calls (without content) are stored. Read more under security.
Does it work with both Claude and ChatGPT?
Yes, the same address works in both. ChatGPT requires developer mode and some plans can only read.
Does it work on mobile?
Yes. Add the connector on the web or in the desktop app – it is then available in the mobile app with the same account.
Can I use several companies?
Yes. Ask the AI to connect a new company and you get a link. You can connect as many companies as your Fortnox user has access to.
How does the AI know which company I mean?
Mention the company’s name or registration number. If you only have one company it is used automatically. Not sure? Ask “which companies have I connected?”.
Can I ask in English?
Yes. Claude and ChatGPT answer in the language you write in. The data in Fortnox – account names, for example – stays as it is in your Fortnox, usually in Swedish.
What does it cost?
SEK 79 per month and company. You buy and pay through Fortnox Integrations, with a 30-day right of return.
Who can see my data?
You, Fortnox and the AI service you use. Emni staff have no access to your bookkeeping.
How do I cancel?
Remove the connector in Claude or ChatGPT, ask the AI to disconnect the company, and revoke EmniAi Connector under Integrations in Fortnox.
Troubleshooting
Logging in to Fortnox fails
Check that your Fortnox user has access to the company and that EmniAi Connector is bought and activated for the company under Integrations in Fortnox. Then try connecting again.
“Bolaget behöver kopplas om” (the company needs to be reconnected)
The Fortnox access has expired, e.g. after more than 12 months without use or because it was revoked in Fortnox. You will then get an email. Click Reconnect under My companies or ask the AI for a link to connect the company again.
The wrong company is used
Ask “which companies have I connected?” and then mention the company by name or registration number in your question.
The tools don’t show up in the conversation
Check that EmniAi Connector is switched on for the conversation (via + or the tools menu). Start a new conversation after adding the connector.
Team / Enterprise: I can’t add the connector
In organisation accounts, often only owners or admins may add custom connectors. Ask your admin to follow the guide.
ChatGPT can only read
Writing tools in custom MCP servers depend on your ChatGPT plan and on developer mode being on. See the ChatGPT guide.
“Behörighet saknas” (permission missing) from Fortnox
Your Fortnox user lacks permission for that part, or the company lacks the module. This is changed in Fortnox under the user’s permissions.
“Bolaget saknar licens för EmniAi Connector” (no licence)
Each company needs EmniAi Connector bought and activated under Integrations in Fortnox. Open the app in Fortnox, activate it for the company and try again – you don’t need to reconnect.
Claude can’t upload or download files (“CONNECT tunnel failed, response 403”)
Claude handles files in its own environment that only reaches approved web addresses. Open claude.ai in your browser, go to Settings → Capabilities and add mcp.emni.se to the allowed domains. In Team and Enterprise accounts this is done by the admin under Organization settings → Capabilities. Then try again.
It is slow
Fortnox limits the number of calls per second. For large reviews Emni waits automatically. Splitting large questions by period helps.